Refund and Service Cancellation Policy
1. Free Introductory Course
The introductory theoretical course is provided completely free of charge. No prepayment is required to access it. Accessing the course does not create any financial obligations for you and does not involve any automatic charges.
2. Admission to Practical Sessions
Access to practical online training sessions is granted only to those who have successfully completed the introductory theoretical course. We will not provide you with a payment link until the theoretical course has been completed. If, for any reason, a payment was made in advance but the course was not completed, we will refund you 100% of the amount paid.
3. Payment and Subscription System
Payment for training is based on a monthly subscription system. Payment is made in advance for the next billing period.
4. Cancellation and Refunds (Initiated by the Customer)
If you decide to cancel a paid service, refunds are processed according to the following rules:
5. Subscription Deferral (for Valid Reasons)
We understand that life happens. If you miss sessions for a valid reason (illness, unforeseen circumstances), you can arrange with us to defer the remainder of your subscription to the following month.
6. Refunds Initiated by the Contractor
If we are forced to cancel or reschedule a session, or if the Contractor decides to refuse the provision of services before they begin, we guarantee a 100% refund of the amount paid. The refund is made by the same method by which payment was made, within 10 (ten) banking days.
7. How to Request a Refund
To request a refund, simply email us at hathavolna@gmail.com or contact us via Telegram. Please provide your name, payment date, and reason for cancellation. We will process your request as quickly as possible.
The introductory theoretical course is provided completely free of charge. No prepayment is required to access it. Accessing the course does not create any financial obligations for you and does not involve any automatic charges.
2. Admission to Practical Sessions
Access to practical online training sessions is granted only to those who have successfully completed the introductory theoretical course. We will not provide you with a payment link until the theoretical course has been completed. If, for any reason, a payment was made in advance but the course was not completed, we will refund you 100% of the amount paid.
3. Payment and Subscription System
Payment for training is based on a monthly subscription system. Payment is made in advance for the next billing period.
4. Cancellation and Refunds (Initiated by the Customer)
If you decide to cancel a paid service, refunds are processed according to the following rules:
- Cancellation more than 24 hours before the start of the sessions: We refund you 90% of the amount paid. The 10% withheld covers administrative and organisational expenses (payment processing, reserving a place in the group).
- Cancellation less than 24 hours before the start of the sessions: The payment is non-refundable. This is because a place in the group has already been reserved for you, and the trainers have planned their time.
5. Subscription Deferral (for Valid Reasons)
We understand that life happens. If you miss sessions for a valid reason (illness, unforeseen circumstances), you can arrange with us to defer the remainder of your subscription to the following month.
- You must notify us in advance or provide feedback.
- Deferral is possible within 3 (three) months from the end of the current paid period. If you do not return to the sessions within this period, the funds are not refunded, as a place in the group was reserved for you.
6. Refunds Initiated by the Contractor
If we are forced to cancel or reschedule a session, or if the Contractor decides to refuse the provision of services before they begin, we guarantee a 100% refund of the amount paid. The refund is made by the same method by which payment was made, within 10 (ten) banking days.
7. How to Request a Refund
To request a refund, simply email us at hathavolna@gmail.com or contact us via Telegram. Please provide your name, payment date, and reason for cancellation. We will process your request as quickly as possible.
We want your learning experience to be comfortable and stress-free. If you need to cancel your participation or refuse a service for any reason, we act transparently in accordance with the terms of our Public Offer Agreement.